FAQ

Return

If you would like to return your item, please contact us in the contact form. If you would like to know  more about our return policy, feel free to read about it here.

Complaint about an item.

If you would like to make a complaint about your item, please contact us in the contact form. If you like to know more about our complaint policy, feel free to read about it here.

I have not received an order confirmation.

Check your spam. If you can not find your order confirmation in your spam, please contact  us in the contact form.

Are there downspouts on the door canopies?

There is an option for a downspout which includes a square aluminium tube with integrated  drainage. Feel free to send your request in the contact form.

Does Designtak have any showrooms  where I can see the door canopies and if they do where can I find them?

Designtak has showrooms where you find our door canopies. Our showrooms are located in Sweden,  Denmark and Åland. Feel free to contact us in the contact form and we will tell you more.

Is it possible for me to get customized measurements on my door canopy?

Yes, it is possible. Write the door canopy you are interested in and your measurements in the contact form and we will get back to you about any additional costs.

Do I need a building permit to install Designtak’s door canopies?

Normally, there is no need for a building permit but there are exceptions.

Which side should the water run-off be on?

The water run-off is determined when you are standing outside looking at your entrance. We  recommend you to have the water run-off at the same side your front door hinges are at.

Can I have color samples?

Yes, you can. Write the colors you are interested in and your address in the contact form and we will  send you the color samples.


Is it possible for me to order my door canopy in a color that is not on Designtak’s website?

Yes you can. Write the color you are interested in, in the contact form and we will get back to you about any additional costs.

Can I get options choosing which color I want on the soffit?

Yes, you can for an additional cost.

Is it possible to choose the color of the lamps in the soffit?

The colors we offer on the lamps are white, silver and black.

Do fastening screws come with?

No, it does not. Fastening screws do not come with because there is different types of fastening screws that are needed depending on what type of wall you have. Ask your hardware store what kind of fastening  screws you need for your wall.

Do I have warranty on my door canopy?

There is warranty against sustainability and manufacturing defects all according to ABM-07. Feel free  to read more about our warranty here.

Does Designtak have their own fitters?

No, we do not but it should be easy to find a fitter locally.